Shipping & Refund

Easy Refund Policy:  If you are dissatisfied for any reason, simply send us an email (within 6 months of the purchase date) and we will refund the purchase price of up to one jar of the product (shipping charges are non-refundable).  No need to return the unused product.  Less than 2% of our customers ever want a refund but if you are dissatisfied for any reason, simply email us and you will get your money back.  It's that easy.  We know the Pranicura treatment works for almost everyone and we stand behind it with the easiest refund process possible.  Email: help@pranicura.com

 

Shipping Policy:  Orders are shipped within 24-48 hours of receipt Monday through Friday. We have shipped Pranicure to 50 countries and counting. All orders are shipped from Minneapolis, Minnesota, via DHL Global Mail.  DHL gets the package to your local post office and then your postal person makes the final delivery to your home.. A tracking number is emailed to you automatically upon shipment.  You can track your package by entering the tracking number at http://webtrack.dhlglobalmail.com/.  Typical delivery time in the US is 2-7 business days.  Delivery to destinations in Canada are estimated at 5-8 business days.  All other destinations outside the USA are estimated at 8-14 day delivery time. Special note to UK customers....  The United Kingdom has a Value Added Tax (VAT) on all imported merchandise.  We have no way to collect and pay this tax for you.  Your Royal Mail Postal Service collects this tax.  They will leave you a note instructing you to go to your local post office to pick up the package and pay this tax.

If your product is lost during delivery and never arrives we will either refund your money in full (including shipping costs) or resend a replacement, whichever you choose.